Original Article
Social Media Governance: An Expert Perspective on Cyber-Acculturation and Subcultural Encounters

Sholeh Meraji Oskouie; Kamran Mohamadkhani; Mohammad Soltanifar

Volume 6, Issue 11 , July 2025, Pages 1-31

https://doi.org/10.22054/dcm.2025.80776.1250

Abstract
  Purpose: Social media governance is a multifaceted and complex sociotechnical process, particularly when exposure to different cyber- subcultures leads to acculturation and subsequent cultural change. This research addresses the cyber-acculturation dilemma in the context of social media governance.Method: ...  Read More

Original Article Digital Content Management
AI-Powered Customer Experience: The Impact of AI Stimuli and Chatbots

Seyyed Reza Jalalzadeh; Abbas Ali Haji Karimi Sari; Mahsa Lotfiyan Moghadam

Volume 6, Issue 11 , July 2025, Pages 32-68

https://doi.org/10.22054/dcm.2025.80014.1246

Abstract
  Purpose: Unlike human intelligence, which naturally exists, artificial intelligence (AI) is represented by human-like and non-human-like machines that are programmed by humans to serve human and commercial purposes. This technology enables computers to analyze complex data using sophisticated algorithms ...  Read More

Original Article
Essential Components and Dimensions of Digital Content Marketing: A Mixed-Method Approach

Kamran Feizi; Hormoz Mehrani; Hossein Vazifehdoost; Ehsan Sadeh

Volume 6, Issue 11 , July 2025, Pages 69-100

https://doi.org/10.22054/dcm.2025.73861.1204

Abstract
  Purpose: This study aims to develop a conceptual model for digital content marketing (DCM) by identifying its core components and dimensions.Method: A mixed-methods approach was employed. First, in-depth interviews were conducted with 15 experts selected via snowball sampling. The interview transcripts ...  Read More

Review Article
Presenting a Customer-Centric Digital Value Creation Model for the Insurance Industry in the Digital Economy

Mona Abrofarakh; Kambiz Shahroodi; Seyed Muzafar Mirbarg kar; Narges Delafrooz

Volume 6, Issue 11 , July 2025, Pages 101-125

https://doi.org/10.22054/dcm.2025.80137.1247

Abstract
  Purpose: This study aims to develop a comprehensive model for digital value creation for customers in the insurance industry within the context of the digital economy. It seeks to identify key factors, strategies, and outcomes associated with digital transformation in insurance, addressing gaps in the ...  Read More

Original Article
The Effectiveness of the Business Intelligence Model on the Production Leap in Hamedan Province

Saeed Kian Poor; Mohsen Hajian

Volume 6, Issue 11 , July 2025, Pages 126-150

https://doi.org/10.22054/dcm.2025.76953.1224

Abstract
  Purpose: Due to its socio-cultural effects, the development of communication technologies—and the consequent growth of areas such as the innovative economy—has become one of the most significant drivers of change within the economic sector and business landscape. The digital economy has fundamentally ...  Read More

Original Article
Proposing a Framework for Copyright of Library Resources in Iran: A Comparative Study of Copyright Laws in Iran, Australia, and the United States

Zeinab Papi

Volume 6, Issue 11 , July 2025, Pages 151-190

https://doi.org/10.22054/dcm.2025.76970.1225

Abstract
  Purpose: This study was aimed at analyzing the copyright laws of Iran, Australia, the U.S. and library portals, thereby providing a framework for the copyright of library resources for the NLAI while considering the current situation and the domestic Iranian laws. Method: This is an applied study falling ...  Read More

Original Article
Presenting a Model of Organizational Vitality Through a Positive Organizational Behavior Approach in the Era of Digital Management: A Meta-Synthesis Study

Fahimeh Kokabi Boroujerdi; Majid Jahangir Fard; Ali Mehdizadeh; Farshad Hajalian

Volume 6, Issue 11 , July 2025, Pages 191-219

https://doi.org/10.22054/dcm.2023.75345.1211

Abstract
  Purpose: This study aims to develop a model of organizational vitality through a positive organizational behavior lens for the digital management era, utilizing a meta-synthesis approach. Method: A comprehensive search of various databases was conducted using keywords related to organizational vitality ...  Read More

Original Article
Impact of Social Customer Relationship Management (SCRM) on Consumer Behavior: an Empirical Study on SMEs in Iran

Niloufar Hadinafar; Maryam Mohammi moghaddam; Mohammad Aghaei

Volume 6, Issue 11 , July 2025, Pages 220-241

https://doi.org/10.22054/dcm.2025.78959.1241

Abstract
  Purpose: This study investigates the impact of Social Customer Relationship Management (SCRM) on consumer behavior in small and medium-sized enterprises (SMEs) in Iran. It specifically examines the influence of SCRM key consumer behavior variables: satisfaction, loyalty, engagement, retention, and word-of-mouth ...  Read More