Social Media and Human Resource Management Approach: The Transformation Model Design

Masoumeh Babaei; Abolfazl Danaei; Farshad Faezi Razi

Volume 3, Issue 5 , June 2022, , Pages 78-120

  Purpose: The present article has been written to review studies in the field of social media evolution in human resources and the gaps in this research. This review paper is expected to motivate further research initiatives regarding the role of social media in different HRM practices.Method: The paper ...  Read More

Customer Experience of Electronic Services in Information Technology Organizations Based on Digital Developments

Fatemeh Saeedi; Abolfazl Danaei; Seyed Mohammad Barzegar

Volume 3, Issue 4 , January 2022, , Pages 196-223

  Purpose: Customer experience management is one of the most important activities for managers who are trying to grow and develop to achieve a favorable competitive position. The purpose of this study is to evaluate the dimensions of customer experience in the process of using electronic services in information ...  Read More