Customer Experience of Electronic Services in Information Technology Organizations Based on Digital Developments

Fatemeh Saeedi; Abolfazl Danaei; Seyed Mohammad Barzegar

Volume 3, Issue 4 , January 2022, , Pages 196-223

http://dx.doi.org/10.22054/dcm.2022.14066

Abstract
  Purpose: Customer experience management is one of the most important activities for managers who are trying to grow and develop to achieve a favorable competitive position. The purpose of this study is to evaluate the dimensions of customer experience in the process of using electronic services in information ...  Read More